Post by Andrew"All product information shown on the website is believed to be correct
and accurate from the source material (i.e. manufacturer's
documentation). However we regret that we cannot be held responsible for
any errors or omissions"
Can they dodge liability in this way? If a customer orders something and
it is not as descrbed what recourse would they have?
They can't evade their obligation to act in accordance with your statutory
rights. If you order something, and it turns out to be not as described,
then you have a right to return it for a full refund. Your contract is with
the retailer, not the manufacturer, and it's the retailer which has to
fulfil its side of that agreement.
What that clause could possibly do, though, is protect them against claims
for consequential damages (ie, a claim that is greater than the cost of
refunding the purchase price). For example, if you ordered an electrical
component which was stated in the product description to be compatible with
a device you own, but it turned out not to be compatible and, instead,
damaged the device, and you decide to claim for that damage, then the
retailer could reasonably defend that claim on the basis that they, like
you, are reliant on the manufacturer giving accurate product specifications
and cannot be held liable for inaccuracies in them.
Mark